PLEASE READ STORE POLICY

Store policy


As it is increasingly getting warmer outside we CAN NOT control the weather. However, we can do EVERYTHING IN OUR POWER to reduce the possibility of your body butter melting. With that being said, we can NOT guarantee NO MELTING BUTTERS. Please keep in mind that is a possibility during transit. We advise prompt removal from mailboxes, front porches etc upon delivery. If your butter does melt in transit simply allow it to naturally solidify at room temperature and continue use. If your butter is completely liquid allow it to solidify at room temperature. It will be slightly hard so to your preference remove the butter from the container and mix it with an electric mixer to return it to its original fluffy consistency. Due to our body butter being whipped, when melted they may appear "half full". This is not the case as the air pockets no longer exist in their liquid state. Keep AWAY FROM WINDOWS & DIRECT SUNLIGHT.

INVALID ADDRESS 

We are no longer guaranteeing the correction of addresses. YOUR ADDRESS MUST BE CORRECT AT CHECKOUT. If we send an email and there is no response. Your order will be cancelled and refunded minus a restocking fee up to 25% of the order as your order would have already been packed and prepared for shipment.

REFUNDS

There are no returns/exchanges STRICTLY due to sanitary reasons, so be vigilant as to what you order. All of our products are hand inspected thoroughly to ensure the quality.

All sales are final

Items being returned to us due to an invalid address.

You MUST ensure your shipping information is correct prior to finalising your order. We are not liable for incorrect address. If your package gets returned to us due to an incorrect address the order will be refunded minus the restock & shipping cost of up to 25% once it is physically back in our possession.

DAMAGED LOST STOLEN PRODUCT

We are not liable for any damaged, stolen or lost items. However please email kulturesoap@gmail.com so we can assess the damage to cater to the problem to find the solution.